Privacy Policy

1 Introduction

Welcome to EduSoftHub ("we," "our," or "us"). We are deeply committed to protecting your privacy and ensuring the utmost security of your personal information. This Privacy Policy meticulously explains how we collect, use, disclose, and safeguard your information when you engage with our comprehensive school management software, mobile applications, and all associated services (collectively, the "Service").

By utilizing our Service, you explicitly consent to the collection and use of information in strict accordance with this Privacy Policy. Should you disagree with any aspect of our policies and practices, we respectfully request that you refrain from using our Service.

2 Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

Name, email address, phone number, and postal address
School or institution information and credentials
Student information (name, date of birth, grade level, academic records, attendance data)
Parent/guardian contact information and emergency contacts
Teacher and staff information, qualifications, and employment details
Payment and billing information (processed securely through third-party providers)
Account credentials (username, password - encrypted and hashed)
Profile photographs and identification documents

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers, mobile network information)
IP address and approximate location data
Browser type, version, and language preferences
Usage data (pages visited, features used, time spent, click patterns)
Log files and analytics data
Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers, payment processors, or integrated educational tools, in accordance with their privacy policies and with your explicit consent.

3 How We Use Your Information

We use the collected information for various purposes, including:

To provide, maintain, and continuously improve our Service
To process transactions, manage accounts, and handle billing
To communicate with you about your account, updates, support requests, and important announcements
To send administrative information, notifications, alerts, and reminders
To personalize your experience and provide tailored content and recommendations
To monitor and analyze usage patterns, trends, and performance metrics
To detect, prevent, and address technical issues, security threats, and fraudulent activities
To comply with legal obligations, regulatory requirements, and enforce our terms of service
To conduct research and analytics to improve our Service and develop new features
To facilitate communication between students, parents, teachers, and administrators

4 Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, conducting business, or serving our users, such as:

Cloud hosting and storage providers
Payment processors and financial institutions
Email and communication services
Analytics and monitoring tools
Customer support platforms
Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

End-to-end encryption of data in transit (SSL/TLS) and at rest
Regular security assessments, penetration testing, and vulnerability scans
Access controls, authentication mechanisms, and role-based permissions
Secure data centers with physical and digital security measures
Employee training on data protection and security best practices
Incident response and breach notification procedures
Regular backups and disaster recovery protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable regulations.

7 Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information and receive a copy
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (right to be forgotten)
Portability: Request transfer of your data to another service in a structured format
Objection: Object to certain processing activities, including direct marketing
Restriction: Request restriction of processing under certain circumstances
Withdraw Consent: Withdraw consent where processing is based on consent
Opt-Out: Opt-out of certain data collection and processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

You may also manage your account settings, communication preferences, and data sharing options through your account dashboard.

8 Children's Privacy

Our Service is designed for educational institutions and may process information about students under the age of 18. We comply with applicable laws regarding children's privacy, including:

The Family Educational Rights and Privacy Act (FERPA) in the United States
The Children's Online Privacy Protection Act (COPPA)
General Data Protection Regulation (GDPR) in the European Union
Other applicable local and international children's privacy laws

Student information is collected and processed on behalf of educational institutions, and we act as a service provider in accordance with their instructions and applicable laws. Parents and guardians may have rights to access, review, and request deletion of their child's information through the educational institution.

9 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our Service. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

10 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure that your information receives an adequate level of protection, including through standard contractual clauses, adequacy decisions, and other legal mechanisms approved by relevant data protection authorities.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on this page
Updating the "Last Updated" date at the top of this policy
Sending you an email notification (for significant changes)
Displaying a prominent notice in our Service

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.